ARE YOUR PRODUCTS PARABEN-FREE?
Yes, all of our products are made without the use of parabens.
ARE YOUR PRODUCTS GLUTEN-FREE?
All products are gluten-free, except for the The “Winning 10” Oil Cleanser.
ARE YOUR PRODUCTS VEGAN?
Yes, all of our products are 100% vegan.
ARE YOUR PRODUCTS NATURAL?
Our products are made using natural ingredients; however, not all are 100% natural.
ARE YOUR PRODUCTS ORGANIC?
Our products contain certain organic ingredients; however, all are not certified organic.
ARE YOUR PRODUCTS SAFE FOR PREGNANT CUSTOMERS?
Yes, all of our products are safe to be used by pregnant or nursing mothers. Please consult your doctor first before use due to sensitivities to certain ingredients such as Retinol.
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes, all of our products are cruelty-free. We do not test on animals.
WHY DOES MY DETOXIFYING CHARCOAL MASK STING?
The Detoxifying Charcoal Mask main ingredient is activated charcoal. As the mask begins to detoxify the skin, it pulls the impurities, toxins and bacteria to the surface of the skin producing a stinging sensation. This stinging should ease as you cleanse your face with warm water.
WHAT FORMS OF PAYMENT DO WE ACCEPT?
We accept American Express, Visa, Mastercard, Discover, Diner’s Club, JCB, Paypal, Apple Pay, Google Pay, Shopify Pay, and Amazon Pay
HOW LONG DOES IT TAKE MY PRODUCTS TO SHIP?
1. First Class Small Packages is 2-5 days
2. Standard Shipping is 2 to 7 days
3. Priority Mail is 2 to 5 days
4. Priority Mail Express is 1 to 2 days
5. Priority Mail Express International is 3 to 5 days
6. Priority Mail International is 6 to 10 days
2. Standard Shipping is 2 to 7 days
3. Priority Mail is 2 to 5 days
4. Priority Mail Express is 1 to 2 days
5. Priority Mail Express International is 3 to 5 days
6. Priority Mail International is 6 to 10 days
DO WE SHIP INTERNATIONALLY?
Coming soon
MY PRODUCTS ARRIVED DAMAGED, HOW SHOULD I PROCEED?
Unfortunately, when packages leave our warehouse, we can’t control how the carrier services handle packages. All products are safely inspected and packaged with crinkle paper, heavy duty cardboard boxes, and poly bubble mailers to ensure the safety of your products. However, in some circumstances this still may not be enough protection. If any of your products arrive damaged you should:
1. Take a picture of your damage products as well as the packaging it arrived in.
2. Email Renewed Wellness Body Care at customerservice@ourrenewedwellness.com
3. Your email should include your order number, date of purchase, photos of damaged goods and an explanation of how your products arrived.
4. Please allow 3-4 days to process your requests for damages.
5. Depending on the carrier service that is used, some claims may take longer than others to file.
6. Once claims are completed, a new product will be on its way to you.
International Customers
1. Please follow the steps above and a refund will be issued.
1. Take a picture of your damage products as well as the packaging it arrived in.
2. Email Renewed Wellness Body Care at customerservice@ourrenewedwellness.com
3. Your email should include your order number, date of purchase, photos of damaged goods and an explanation of how your products arrived.
4. Please allow 3-4 days to process your requests for damages.
5. Depending on the carrier service that is used, some claims may take longer than others to file.
6. Once claims are completed, a new product will be on its way to you.
International Customers
1. Please follow the steps above and a refund will be issued.
